FREQUENTLY ASKED QUESTIONS
How do I participate in the Auction?
All interested bidders must successfully register for an account with VIP prior to bidding. You must be 18 years of age and have a valid credit card to verify your account. Bids can be placed through VIP’s online bidding platform. All bidders must successfully compete the auction bidder registration form before being able to bid on an Auction. You can access the registration form here.
Where do I sign up?
Click here to sign up.
How many Auction Items are in the Auction?
Each Auction is unique and offers a different number of Auction Items.
When can I bid?
Online bids can also be placed once the Auction begins. Each Auction Item begins promptly at the posted start time and ends at the stated time unless bidding continues – in which case, the Auction Item will remain active until there is a minute without any additional bids for the Auction Item.
Where can I view the items I am bidding on and my watch list items?
when you are logged into the site, you can view the items you are bidding on, have won, have lost and have in your watchlist by going to the My Account page at the top of your page and then going to the Auctions tab.
When does bidding close for each Auction Item?
Each Auction Item is accompanied by a countdown clock that denotes the amount of time remaining until bidding closes. If any bid is placed within the final minute of the Auction Period, the Auction Period will automatically be extended by 2 additional minutes. In any event, the Auction Period for any lot shall not be deemed completed until it states “Auction has expired.”
When happens if a lot expires and the current bid is below the reserve price?
If the highest bidder when the auction expires has a proxy bid that meets or exceeds the reserve price, then that bidder will become the winner of the item at the reserve price.
In what currency is the Auction run?
Auctions are conducted in USD.
Will there be any premiums added to the hammer price?
Yes, a Buyer’s Premium as stated in the VIP’s Auction Buyers Guide will be added to all winning auction bids. Additionally, sales tax may be charged and collected based on the shipping location of the buyer—see the specific Auction Buyers Guide and Terms & Conditions for additional information.
When will I receive my invoice?
You can checkout with your winning item(s) anytime after you have won an auction through your My Account Dashboard auctions tab, but an Invoice will also be sent within 24 hours of the close of the Auction Period for each Auction Item. If you did not see the invoice we emailed, check your junk/spam folder. See the specific Auction Listing and Auction Buyer’s Guide for further details.
What methods of payment do you accept?
Payment can be made by PayPal. Note, PayPal supports payment via Credit Card, Debit Card and Bank account. Credit cards accepted at this time are Visa, MasterCard, American Express and Discover.
Q. Will my Payment information be secure?
A. VIP does not store your payment information. The payment process is done through PayPal.
Do you offer payment plans?
Yes, we currently offer payment plans for all orders totaling $1,000 USD or more. This allows buyer’s to pay for their entire order in four equal installments over 90 days. Since the payment plan is based on the order total (versus an item total), buyers can add multiple items to an order and once the order total meets $1,000 USD or more, they can select the VIP Payment Plan to spread their payments out over 90 days. For more information about our payment plan, click here.
PayPal also offers Pay in 4 and Pay in 3 payment options for select US and UK buyers. Note, PayPal determines who qualifies for these offers, so be sure to review the details of these payment options by visiting US Pay in 4 and UK Pay in 3
Do you ship worldwide?
Yes, we ship to most worldwide locations. Check here for where we ship. If your location does not show up during checkout, it may be a shipping location that we are unable to ship to at this time.
Can I combine my items for shipping?
Yes, we are happy to combine all auction winnings into one shipment to decrease the shipping cost when possible. If you wish to combine ship, please check out with all your auction wins and your items will automatically be combined for shipment.
Can you declare my package at a low value to avoid import duty charges?
VIP must declare all Auction Items at their full value, and the buyer will be responsible for all of the import duties and taxes charged by their local government.
When the Auction Item that I am interested in has a reserve price, how does that work?
When the Seller has set a reserve price for their Auction Items, the Auction Item will not sell unless the bidding meets or exceeds the reserve price. In this case, we recommend setting your max bid using our Proxy Bid function. This function will increase your bids automatically (up to your maximum bid price) if you are outbid for the Auction Item. If the bidding exceeds your maximum bid price, you will be notified and have an opportunity to increase your maximum bid price.
What else can you tell me about the Auction Item I’m interested in?
Each online Auction Listings contains a variety of image galleries as well as written descriptions of each Auction Item.
Do you sell via Consignment?
VIP is always interested in offering entertainment memorabilia – from a single piece to the inventory of an entire film production in their Consignment Events! Please submit any potential consignments via our Sell or Consign Form.
For complete details on VIP’s Auctions, please review the relevant Auction Buyer’s Guide and Terms & Conditions. All bidders are strongly encouraged to read both of these documents in full.
For additional information about VIP Fan Auctions, please do not hesitate to contact us.